This came from a Tech Rep from Australia.
Caller: “Hello, is this Tech Support?”
Tech Rep: “Yes, it is. How may I help you?”
Caller: “The cup holder on my PC is broken and I am within my
warranty period. How do I go about getting that fixed?”
Tech Rep: “I’m sorry, but did you say a cup holder?”
Caller: “Yes, it’s attached to the front of my computer.”
Tech Rep: “Please excuse me if I seem a bit stumped, it’s
because I am. Did you receive this as part of a
promotional, at a trade show? How did you get this
cup holder? Does it have any trademark on it?”
Caller: “It came with my computer, I don’t know anything about a
promotional. It just has ‘4X’ on it.”